David Miller, of Franklinton, says he has applied, canceled and reapplied for health insurance for his family 14 times. After weeks of technical glitches, he was finally able to select a Blue Cross Blue Shield plan that would cover him, his wife and twin sons. However, he still encountered problems.
“We got to the very last step. We had it all set up, and when we hit the confirm button, then another technical glitch prevented us from being able to complete the process,” Miller said, adding that he has no idea if he and his family are covered. “Every time we think we’re getting close, then there’s another technical glitch, as they call it.”
No one denies that the roll-out of the service was a massive failure. And, to their credit, the administration seems to have the front end fixed.
But this is the problem left unresolved:
Miller says he called Blue Cross Blue Shield and was told that his application has not been forwarded to them. He says he calls the Healthcare.gov helpline about every other day and regularly spends two to three hours on the phone waiting for and then talking with service representatives and their supervisors who are unable to tell him his status or how to proceed.
The insurance company doesn’t think that he has coverage. That’s because the back end website structure isn’t communicating between all organizations. The billing organizations are collecting money, the insurance companies aren’t receiving data and the consumer isn’t sure if they are getting the right information regarding subsidies or not.
This isn’t close to being over.